Orders under $1500 can be exchanged or returned for a refund within 14 days of the ship date. I do require a 3% restocking fee that will be withheld from the refund to help cover Shopify fees that I am not refunded. Shipping charges cannot be refunded and the customer is responsible for return shipping costs and safe packaging of the piece being returned. Items damaged or lost during return transit cannot be refunded.
I do not accept returns for items over $1500 due to the made-to-order nature of my business. I aim to create beautiful, quality pieces that I hope you love. However, in the event you are not satisfied, contact me and I will do everything in my power to make sure you’re happy with your purchase.
I can only accept order cancellations within 24 hours of placing the order. Beyond that time frame, supplies have already been ordered to create your piece.
Custom jewelry orders are final and cannot be returned.