Orders under $1500 can be exchanged or returned for a refund within 14 days of the ship date. I do require a 3% restocking fee that will be withheld from the refund to help cover Shopify fees that I am not refunded. Shipping charges cannot be refunded and the customer is responsible for return shipping costs and safe packaging of the piece being returned. Items damaged or lost during return transit cannot be refunded.
I do not accept returns for items over $1500 due to the made-to-order nature of my business. I aim to create beautiful, quality pieces that I hope you love. However, in the event you are not satisfied, contact me and I will do everything in my power to make sure you’re happy with your purchase.
I can only accept order cancellations within 24 hours of placing the order. Beyond that time frame, supplies have already been ordered to create your piece.
Custom jewelry orders are final and cannot be returned.
Production Time & Shipping
All of my items are made to order (unless otherwise stated). Production time varies for each item, but it will usually fall within 2-6 weeks. Complex custom orders may take longer. If you need an item expedited, contact me and I will see what options are available.
Once production of your piece is complete, your order will ship via UPS Ground or USPS Priority (If you have a preference, leave me a note at checkout). Domestic orders over $250 qualify for free shipping. And orders over $500 will be sent with signature required.
If you have specific shipping requests, please contact me and I will do my best to accommodate you.
Jewelry will be packaged beautifully in either a jewelry box or pouch ready for gifting. Contact me prior to shipping if you would like me to include a special message.
Most rings can be resized within a reasonable range after purchase. I offer one free ring resizing within 60 days of receiving your order. The customer is responsible for shipping costs both ways. After this time frame, I am happy to resize your ring for a $25-$50 fee (depending on the ring) plus shipping.
Ethics & Sustainability
I source conflict-free, ethically responsible diamonds that all comply with the Kimberly Process -- a process which is committed to removing conflict diamonds from the supply chain. This process ensures that rough diamonds are exported and imported with a government certificate stating diamonds are conflict-free and transported between countries in a sealed and tamper-proof container.
By request, I can source CanadaMark™ diamonds that are mined in Canada and are 100% traceable to the mine of origin.
I work with companies that provide only ethically sourced and fair trade gemstones & pearls.
My suppliers are committed to ethical sourcing of metals. They adhere to the RJC Chain of Custody Standard of Gold (CoC) as well as the Conflict Free Minerals Policy Platinum & Palladium.