Stepping Stones Ear Cuff with Diamonds - Solid Gold

CAN I TRY YOUR JEWELRY ON IN PERSON?

At this moment, my jewelry is not available in retail stores— however I can mail you a wax model of the jewelry pieces you're considering. I know wax is not the same as the trying on a piece in gold with sparkly diamonds—but this is a great option if your curious how a ring might look on your hand or how a band may stack with your current rings. ➞ Contact Me

DON'T KNOW YOUR RING SIZE?

Stopping by a local jewelry store and having your size measured by a professional is the most accurate option and what I recommend.

NECKLACE LENGTH

Most of my necklaces are offered in a few different lengths. To determine which is best for you: take a piece of string and cut it to the longest length offered. Hold it up to your neck with the ends touching and see how it looks. If it seems too long, trim to the next length offered and see if it's a better fit. 

• Most of my items are made to order (unless otherwise stated). Production time varies for each item, but it will usually fall within 1-6 weeks. Complex customized orders may take longer.
• I'm currently shipping within the US & Canada. Please note, shipping to Canada may include import taxes collected upon delivery. Shipping to other countries may be possible—contact me so I can look into the laws of your specific country. 
• Once production of your piece is complete, your order will ship via UPS or USPS (If you have a preference, leave me a note at checkout). Domestic orders over $250 qualify for free shipping and will be sent with signature required.  
• If you have specific shipping requests or need an item expedited, please contact me and I will do my best to accommodate you.
• Jewelry will be packaged in a jewelry box ready for gifting. Contact me prior to shipping if you would like me to include a special message. 

Orders under $1500 can be exchanged or returned for a refund within 14 days of the ship date. I do require a 3% restocking fee that will be withheld from the refund to help cover Shopify fees that I am not refunded. Shipping charges cannot be refunded and the customer is responsible for return shipping costs and safe packaging of the piece being returned. Items damaged or lost during return transit cannot be refunded. 

I do not accept returns for items over $1500 due to the made-to-order nature of my business. I aim to create beautiful, quality pieces that I hope you love. However, in the event you are not satisfied, contact me and I will do everything in my power to make sure you’re happy with your purchase. 

I can only accept order cancellations within 24 hours of placing the order. Beyond that time frame, supplies have already been ordered to create your piece. 

Custom jewelry orders are final and cannot be returned.

DIAMONDS: 

I source conflict-free, ethically responsible diamonds that all comply with the Kimberly Process -- a process which is committed to removing conflict diamonds from the supply chain. This process ensures that rough diamonds are exported and imported with a government certificate stating diamonds are conflict-free and transported between countries in a sealed and tamper-proof container.

By request, I can source CanadaMark™ diamonds that are mined in Canada and are 100% traceable to the mine of origin. 

GEMSTONES:

I work with companies that provide only ethically sourced and fair trade gemstones & pearls.

METALS:

My suppliers are committed to ethical sourcing of metals. They adhere to the RJC Chain of Custody Standard of Gold (CoC) as well as the Conflict Free Minerals Policy Platinum & Palladium.